Owner - Faq

 

 

Why would I want to rent out my van?

Money! Think about how often you really use your van. Whenever your van is sitting in the driveway or not being used, it could be earning you an income.  

Is it safe to rent out my van? How can I feel secure about this?

The MyCaravan booking process requires a signed, binding rental agreement, renter’s proof of ID and secure payment of a bond and rental via credit card. We also insist that owners double-check in person the driver’s license that MyCaravan has on file. It is important that you do not allow your van to leave with anyone other than the registered renter. Along with these checks, we also insist you have comprehensive insurance on your van. If you have more questions call MyCaravan on 1300 749 284

What happens if a renter wants to inspect or drive my van before the rental start date?

This is entirely up to you. If a renter contacts you wishing to inspect or drive your van (with you present), it is your decision.   

Do I need to have insurance to rent out my van?

Yes. MyCaravan can assist on this matter, please contact us on 1300 749 284

How do I set a price for renting my van?

Please use our rental calculator to determine a daily/weekly/monthly amount to rent your van. We will soon have the ability to have peak and off-peak pricing. 

Will I be charged for listing my van?

No, listing your caravan is FREE! Owners earn 90% of the rental amount. MyCaravan takes a service fee of 10% which covers ID & credit checks on all renters & authorised drivers and admin. 

My van isn't registered. Can I still list it?

All vans must be registered. You may list your van on the website but you will not have bookings sent to you until the van is insured. If a van is onsite and won’t be driven anywhere then there is no need for registration.

How long can I rent my van out for?

The availability of your van is entirely up to you – it might be days, weeks or months!   

Must I list the van's location?

Yes but this is not displayed on the website. The location where renter will pick up your van must match the location on your listing. For instance, if you say it is in the Melbourne CBD, it must be in Melbourne CBD, postcode 3000, not a suburb in outer Melbourne. MyCaravan requires a specific postcode in order for you to list your van and we will pin a large radius of the area around the van’s location.  

My van is stored at home. Does this mean my home address will be advertised online?

No. Only the suburb/town will be available online. However, the specific address will be provided to an approved and confirmed renter for pick-up.  

Do I need to meet the renters?

Yes. You or an authorised person must be available for the handover of keys, condition report and instructions. We recommend you leave at least an hour for the handover process.

Do I have to help the renters hitch the van?

We recommend you assist and supervise the best you can to ensure the renter is as competent and comfortable towing your van as you are.

Do I need to take photographs of my van for my listing?

Yes. Good quality photographs of both the exterior and interior should uploaded for each listing. They can be taken on smart phones, but must be clear. Renters want to see as much as possible before making a booking.

Can I rent out my onsite caravan?

Yes, chose an 'onsite' option when listing your caravan.

What if people want to bring their pets?

This is at your discretion. If you’d rather not have pets, list your van as strictly pet free. 

How do I list the amenities in my van?

MyCaravan has a check-list of things your van may have: number of beds, bedding, cooking facilities, utensils, crockery, shower, toilet, annex, bbq, outdoor chairs and table, etc. We recommend you list everything that you are including with the van, even if it seems obvious. 

Do I conduct a condition report with the renter?

Yes. MyCaravan will provide a handover condition report that must be thoroughly completed at pick up and return of the van. You should take photos of the inside and outside of the van and attach an inventory of any inclusions not listed on the report. You need to provide a completed condition report to the Renter with all inclusions and any pre-existing damage. 

The renter will inspect the van, review the condition report, note down any differences and discuss with you. The condition report will not be final unless accepted and signed by the renter. It is important that any issues are resolved between renters and owners before you let the van go. If you cannot reach an agreement with your renters (and we hope you can), please contact MyCaravan on 1300 749 284  

What happens if the van is returned unclean or has minor damage?

A condition report must be done at the end of each rental, with the owner or authorised person and the renter present. If the damage is minor, please inform the renter and MyCaravan immediately. If you simply think the van is unclean, you must give the renter the opportunity to clean it prior to ending the rental. Otherwise repairs or cleaning costs will be deducted from the security bond.

What happens if there is major damage to the van?

In this unlikely event, please inform the renter, MyCaravan, and your insurance company immediately. The costs of the damage will be deducted from the renter’s security bond. If the Owner determines that the van is lost, stolen, destroyed or damaged beyond repair, the renter shall pay the owner the sum equal to the current sale price of the van. The amount payable by the renter, in respect of any loss or damage to the Van, to the owner will be reduced by the amount of any payment received by the owner from an insurer.

What happens if the van is returned late?

Renters are required to advise you immediately via telephone if they have problems returning the van on time. If the renter is more than 4 hours late in returning the van by the end of the rental period, without reasonable notice or reason, then the renter will be liable to the owner for payment of a full rental instalment, calculated (or pro-rated if applicable) on a daily basis, until such time as the van is returned.  

How frequently can I rent out my van?

We recommend you allow a full day between rentals to ensure vans are returned on time and adequately cleaned for the next renter.  

Can the renter pay me directly?

No. All payments must go through MyCaravan. If you extend rentals or arrange additional rentals without informing MyCaravan, these arrangements will not be covered by our rental agreement or security policies.

What happens if my van breaks down?

The renter must notify you immediately and discuss road side assistance options. MyCaravan and your insurance company should be notified as well.

Do I need to clean the van/empty the toilet before renting it?

Yes. Vans must be provided to the renters clean – inside and out. It is the owner’s responsibility to provide clear instructions to the renter on how to clean the van inside and outside so it is returned in the same condition, do this during the handover process. 

How do renters know when my van is available?

Each listing has its own availability calendar on the website. You can access your calendar when you are logged in to your account and update it as unavailable dates arise. We request you keep it as up to date as possible. 

What does NO TOW mean?

NO TOW means you will deliver your caravan to a specified location, set it up for the renter then take it away at the end. It is in a fixed location for the length of the rental.

The renter does not tow the caravan at all.

What does NO TOW mean?

NO TOW means the owner will deliver your caravan to a specified location, set it up for you then take it away at the end. It is in a fixed location for the length of the rental.

The renter does not tow the caravan at all.

Is it free to join?

Yes! It's free to join, search and list caravans. When a caravan is booked, MyCaravan charges the renter a booking fee of 8% of the listed rental amount.

Can I inspect or drive a van before I rent it?

Please contact MyCaravan to discuss if this option is available on the van you are interested.

Do I need to take out insurance to rent a van?

You don’t need to organise insurance for the van, it is the owner’s responsibility to obtain insurance for their van. 

Do I need a special license to drive a van?

For all bookings that involve renter towing you need a full, unrestricted Australian or International driver’s license. However, with large campervans or motorhomes you may require a heavy vehicle license. Please check with each listing.  

Can I rent a van short-term just for a weekend or a few days?

Yes. You can check the vans availability and booking terms on each listing. 

Can I rent a van long-term for several weeks or months?

Yes. You can check the vans availability and booking terms on each listing. 

Do I need a towbar on my car?

Yes, if you are towing a caravan. Please see this guide for advice on fitting a towbar. MyCaravan can also recommend towbar installation services in your area. Please contact MyCaravan on 1300 749 284 

I have a towbar but don't know how to hitch a caravan. What should I do?

Please read this guide, and also discuss with the owner. They should help you out on pick-up!  

What kind of car do I need to tow a caravan?

Please check out the tare weight on each listing. 

Can I rent a caravan onsite?

Yes, search listings for ‘onsite vans’. 

I love my dog/cat/ferret/canary. Can I bring my pet?

This is at the discretion of the owner. Please discuss and confirm with them first, and also check the terms of the holiday park(s) you plan to visit. 

Does this caravan have an annex?

Check each individual listing to see if the van comes with an annex. If you have any other questions regarding extras you can contact the owner via the enquiry link on each listing. 

What amenities come with the vans?

Each van is unique. Check each listing for amenities (beds, bedding, cooking, utensils, shower, toilets) and any optional extras (annex, bbq, outdoor chairs and table, cleaning service). If you have any other questions regarding amenities you can contact the owner via the enquiry link on each listing. 

What happens if I rent a van and, before driving away, find it is not as listed (with amenities), not adequately functioning or up to standard?

All vans have a conditions check-list that owners and renters must go through together prior to the renter leaving with the van. If the renter finds any problems or inconsistencies, they should immediately discuss this with the owner to see how they can remedy the situation. It is important that any issues are resolved between renters and owners before driving the van away. You are under no obligation to rent if the conditions check-list is not met, but please note any cancellations will result in forfeiting the booking fee. If you cannot reach an agreement (and we hope you can), please contact MyCaravan. All vans have a guest satisfaction review system, but MyCaravan would be happy if all vans got five stars without any gripes at the end!  

Can I pay the owner for the rental directly?

No. By paying through MyCaravan you are ensuring the security of the rental is maintained. MyCaravan holds the bond for each rental and mediates if there are any issues. Paying the owner directly increases the risk of problems during the rental and at the end. 

What happens if I am involved in a motor accident with the van, or it is stolen while unattended?

Immediately notify the local police on 000 and then call the MyCaravan emergency contact line on 0406 298 920

What happens if I cause minor damage to the van, but it is still safe, drivable, and I can continue upon my holiday?

Please immediately contact MyCaravan on 1300 749 284 to report the incident.

What happens if the van or my own vehicle breaks down?

If you are using your own car to tow a van, it is your responsibility to have private roadside assistance, should your vehicle break down. If you have used a car rental company and that vehicle breaks down, please contact the car rental company for assistance. If it is a motorhome or campervan, the owner will have roadside assist as part of the MyCaravan terms. Please call their service as instructed by the owner when renting the van. Should a caravan’s brakes stop working or become problematic, you must immediately stop driving and contact MyCaravan. 

Do I need to clean the van/empty the toilet before returning it?

Yes. Vans must be returned to owners in the exact condition as when rented. You will be given a check-list of cleaning requirements. If the owner and renter agree the van does not meet this check-list, the renter will have the opportunity to clean the van, or will be charged a cleaning fee of $200.

Uh-oh, the toilet is blocked. What should I do?

The owner should have provided instructions on how to empty the toilet. If not, and you are in strife, please contact the owner directly. Any plumbing costs caused by negligence or misuse are the responsibility of the renter. 

What happens if I return the van late?

If the Renter is more than 2 hours late in returning the Van by the end of the Rental Period, then the Renter will be liable to the Owner for payment of a full Rental Instalment, calculated (or pro-rated if applicable) on a daily basis, until such time as the Van is returned.  

If a van is marked as "available" on the calendar or listing, is it guaranteed that I can rent that van?

We request that all van owners maintain their calendar as accurately as possible. However, all potential rentals are at the discretion of the owner once the rental booking request is submitted. When the owner has approved a rental, MyCaravan will deduct the security deposit and rental advance (depending on the length of the booking) from the renter’s credit card/PayPal.  

I need to cancel my booking

Renters must comply with the following cancellation terms:

a)       Cancellation >30 days to commencement: Renter receives 100% refund of rental amount paid.

b)       Cancellation 29 – 8 days to commencement: Renter receives 50% refund of rental amount paid. 

c)        Cancellation 7 – 0 days to commencement: Renter receives 25% refund of rental amount paid. 

Booking fees are non-refundable